Frequently Asked Questions

1. If my threads arrived with some damage or error, is there a possibility of exchange?

If damage to the material or an error in shipping is confirmed, we will manage the respective change.

2. What are the washing and/or care recommendations for your threads?

Tips you should follow:

• HAND WASH: the best way to keep your Alpaca garment in perfect condition is to wash it by hand .
• ATTENTION: Alpaca garments are made of natural fibers and are very delicate, so the clothing requires special attention when washing.
• COLD WATER: To start, fill a container with cold water and carefully immerse the garment in the water.
• MILD SHAMPOO: apply mild shampoo and gently rub the garment with your hands.
• SOAK: Soak in water for two or three minutes, then rinse with cold water.
• Wringing: To drain excess water from the garment, place a towel on a flat surface, then stretch the garment over it, and finally roll up the towel and garment. This way, the water will drain without damaging the Alpaca garment.
• CAUTION: To prevent the garment from shrinking or pilling, avoid contact with hot water and avoid wringing or squeezing the garment dry.
• DRY IN THE SHADE: To preserve the original colour of your garment, avoid drying it in direct sunlight, dry it in the shade.
• DRY CLEAN: You can dry clean your alpaca garments without any problem.

Practices to avoid:

• WASHING MACHINE: never use a washing machine.
• DRYER: Never use a dryer .
• BLEACH: Never use bleach or chlorine bleach.
• IRON: Alpaca fiber is very sensitive, it should never be ironed.
• HANGERS: Never hang your wet Alpaca garment, if you do so it will stretch and lose its original shape.
• SUNLIGHT: The fabric should not be exposed directly to sunlight.

3.   How do I know how much yarn I need to knit my garment?

You can write to us on our WhatsApp channel to give you a recommendation of the necessary amount.

4. Is there an order limit per color or thickness?

As this is a handmade product, you can request thickness and colour from a 100g skein/ball.

5. Do you have a store where I can see your threads?
We do not have a store open to the public yet, but if you want to see our threads, we can schedule a visit to our factory by prior coordination through our WhatsApp channel.